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CloudInn Terms of Service


CloudInn whereas its Headquarters are located at 7 Al Israa Street, Mohandessin, Giza, Egypt; Commercial Registry No. 68360 issued, here after referred to as CLOUDINN, is an IT enabled company providing services & solution for the Hospitality & Travel Industry. CloudInn is the name of the software owned by CloudInn Co.”.

By Subscribing to the service, you agree to the following terms and conditions (the “Agreement”) governing your use of CLOUDINN’s Online Service, including Offline components, if any (collectively, the “Service”). If you are entering into this agreement on behalf of a company, then you represent that you have the authority to make purchase decisions for the company and all references to you shall refer to your company.

CloudInn is a Web based Hotel Management System. These terms of use are intended to explain our obligations as a service provider and your obligations as a customer. Please read them carefully.

These Terms are binding on any use of the Software and apply to you from the time that CLOUDINN provides you with access to the Software

We believe the CloudInn Application will evolve over time based on user feedback. These Terms are not intended to answer every question or address every issue raised by the use of the CloudInn Software. CLOUDINN reserves the right to change these terms at any time, effective upon the posting of modified terms and CLOUDINN will make every effort to communicate these changes to you via email or notification via the website. It is likely the terms of use will change over time. It is your obligation to ensure that you have read, understood and agree to the most recent terms available on the Website.

1. Definitions

"Access Fee" : Means the monthly fee payable by you in accordance with the fee schedule set out in Schedule (1).

"Confidential Information" : Includes all information exchanged between the parties to this Agreement, whether in writing, electronically or orally, including the Software but does not include information which is, or becomes, publicly available other than through unauthorized disclosure by the other party.

"Data" : means any data inputted by you into the Software.

"Intellectual Property Right": means any patent, trade mark, service mark, copyright, moral right, right in a design, know-how and any other intellectual or industrial property rights, anywhere in the world whether or not registered.

"Software": means the software available (as may be changed or updated from time to time by CLOUDINN) via the Website.

"Website": means the Internet site at the domain or any other site operated by CLOUDINN.

"CloudInn": CloudInn is the name of software owned by CLOUDINN

"you": means you and includes your employees, consultants, representatives and agents.

2. Use of Software

CLOUDINN grants you the right to access and use the Software via the Website with the user roles according to your subscription type. This right is non-exclusive and non-transferable and limited by these Terms.

3. Your Obligations

CLOUDINN grants you the right to access and use the Software via the Website with the user roles according to your subscription type. This right is non-exclusive and non-transferable and limited by these Terms.

Payment obligations:

An invoice for the Access Fee will be issued in advance to the Billing Contact on a quarterly basis from the date you added your first Hotel Property within CLOUDINN. All invoices will include the Access Fee for the upcoming period of use. CLOUDINN will continue invoicing you monthly until this Agreement is terminated in accordance with clause 8. All CLOUDINN invoices will be generated electronically and reach by email, payable within 7 days of the invoice date. You are responsible for payment of all taxes and duties in addition to the Access Fee as and when applicable in your country by-laws. All Subscription fees on the invoice are non refundable,CLOUDINN doesn't provide credit,refunds,or prorated billing for its monthly fees. In case of a cancellation , CLOUDINN must be notified and your monthly subscription would be treminated by the next billing date. CLOUDINN reserves the right to offer refunds,discounts or other consideration in select circumstances at its sole discretion.

General obligations:

You must only use the Software and Website for your own lawful internal business purposes, in accordance with these Terms and any notice sent by CLOUDINN or condition posted on the Website.

Access conditions:

You will ensure that all usernames and passwords required to access the Software are kept secure and confidential. You will immediately notify CLOUDINN of any unauthorized use for any of your accounts and CLOUDINN will deactivate the account. As a condition of these Terms, when accessing and using the Software, you must:

Communication Conditions

As a condition of these Terms, if you use any communication tools available through the Website (such as any forum, chat room or message centre), you agree only to use such communication tools for lawful and legitimate purposes. You must not use any such communication tool for posting or disseminating any material unrelated to the use of the Software including (but not limited to): offers of goods or services for sale, files that may damage any other person's computing devices or software, content that may be offensive to any of our other users, or material in violation of any law (including material that is protected by copyright or trade secrets which you do not have the right to use).

When you make any communication on the Website, you represent that you own the content of the communication. CLOUDINN is under no obligation to ensure that the communications on the Website are legitimate or that they are related only to the use of the Software. As with any other web-based forum, you must exercise caution when using the communication tools available on the Website. However, CLOUDINN does reserve the right to remove any communication at any time in its sole discretion.


You indemnify CLOUDINN against all claims, costs, damage and loss arising from your breach of any of these terms or any obligation you may have to CLOUDINN, including (but not limited to) any costs relating to the recovery of any Access Fees that have not been paid by you.

4. Confidentiality and Privacy


Unless the relevant party has the prior written consent of the other or unless required to do so by law:

5. Intellectual Property


Title to, and all Intellectual Property Rights in the Software, the Website and any documentation relating to the Software remain the property of CLOUDINN (or its licensors).


Title to, and all Intellectual Property Rights in, the Data remain your property. However, your access to the Data is contingent on full payment of the CLOUDINN Access Fee. You must maintain copies of all Data inputted into the Software. CLOUDINN adheres to its best practice policies and procedures to prevent data loss, including a daily system data back-up regime, but does not make any guarantees that there will be no loss of Data. CLOUDINN expressly excludes liability for any loss of Data no matter how caused.

In the event this Agreement is terminated (other than by reason of your breach), CLOUDINN will make available to you a file of your Data within 30 days of termination if you so request at the time of termination. CLOUDINN reserves the right to withhold your Data without notice if termination of subscription is due to your non-payment. Upon termination for cause, your right to access or use the Data immediately ceases, and CLOUDINN shall have no obligation to maintain or forward any Data to you.

6. Warranties and Acknowledgements


You are authorized to use the Software and the Website and to access the information that you access using the Software and the Website (whether that information is your own or that of anyone else).

If you are using the Software and accessing the Website on behalf of or for the benefit of an organization (whether a body corporate or not) then CLOUDINN will assume that you have the right to do so and that organization will be liable for your actions or omissions (including any breach of these Terms).

The provision of, access to, and use of, the Software is on an "as is, where is" basis and at your own risk.

CLOUDINN does not warrant that the use of the Software will be uninterrupted or error free. Among other things, the operation and availability of the systems used for accessing the Software, including public telephone services, computer networks and the Internet, can be unpredictable and may from time to time interfere with or prevent access to the Software. CLOUDINN is not in any way responsible for any such interference or prevention of your access or use of the Software.

It is your sole responsibility to determine that the Software meets the needs of your business.

No warranties:

CLOUDINN gives no warranty about the Software. Without limiting the foregoing, CLOUDINN does not warrant that the Software will meet your requirements or that it will be suitable for your purposes. To avoid doubt, all implied conditions or warranties are excluded in so far as is permitted by law, including (without limitation) warranties of merchantability, fitness for purpose, title and non-infringement.

Consumer guarantees:

You warrant and represent that you are acquiring the right to access and use the Software and agreeing to these Terms for the purposes of a business and that, to the maximum extent permitted by law, any statutory consumer guarantees or legislation intended to protect non-business consumers in any jurisdiction does not apply to the supply of the Software, the website or these Terms.

7. Limitation of Liability

To the maximum extent permitted by law, CLOUDINN excludes all liability and responsibility to you (or any other person) in contract, tort (including negligence), or otherwise, for any loss (including loss of Data, profits and savings) or damage resulting, directly or indirectly, from the use of, or reliance on, the Software.

If you suffer loss or damage as a result of CLOUDINN 's negligence or failure to comply with these Terms, and claim by You against CLOUDINN arising from CLOUDINN 's negligence or failure will be limited in respect of any one incident, or series of connected incidents to the access fees paid by you in the previous one month. If you are not satisfied with the Software, your sole and exclusive remedy is to terminate these Terms in accordance with Clause 8.

8. Termination

Discontinuation policy:

In the event this Agreement is terminated (other than by reason of your breach), CLOUDINN will make available to you a file of your Data within 30 days of termination if you so request at the time of termination. In case of breach , CLOUDINN has no obligation of providing you with the backup of your data and reserves the right to delete your account from the CloudInn system.

No-fault termination:

These Terms will continue for the period covered by the Access Fee paid in clause 3.1. These Terms will automatically continue for the same period unless either party terminates these Terms by giving notice to the other party at least 30 days before the end of the relevant payment period. Breach: If you:

CLOUDINN may take any or all of the following actions, at its entire discretion:

Accrued Rights:

Termination of these Terms is without prejudice to the rights and obligations of the parties accrued up to and including the date of termination. On termination of this Agreement you will:

Expiry or termination:

Clauses 3.1, 3.6, 4, 5, 6, 7, 8 and 10 survive the expiry or termination of these Terms.

9. Help Desk

Technical Problems:

In the case of technical problems you must make all reasonable efforts to investigate and diagnose problems before contacting CLOUDINN. If you still need technical help, please check the support provided online by CLOUDINN or failing that email us at .

Service availability:

Whilst CLOUDINN intends that the Software should be available 24 hours a day, seven days a week, it is possible that on occasion it may be unavailable to permit maintenance or other development activity to take place.

If for any reason CLOUDINN have to interrupt the Software for longer periods than CLOUDINN would normally expect, we will use reasonable endeavors to publish in advance details of such activity on the Website.

10. General

Entire agreement: These Terms, together with the CLOUDINN Privacy Policy and the terms of any other notices or instructions given to you under these terms, supersede and extinguish all prior agreements, representations (whether oral or written), and understandings and constitute the entire agreement between you and CLOUDINN relating to the Software and the other matters dealt with in these Terms.

Waiver: If either party waives any breach of these Terms, this will not constitute a waiver of any other breach. No waiver will be effective unless made in writing.

Delays: Neither party will be liable for any delay or failure in performance of its obligations under these Terms if the delay or failure is due to any cause outside its reasonable control. This clause does not apply to any obligation to pay money.

No Assignment: You may not assign or transfer any rights to any other person without CLOUDINN's prior written consent.

Governing law and jurisdiction: Any dispute, conflict or accusations resulting from this Agreement or related to it, shall be settled in first consideration by amicable means, by the meeting of the representatives of both parties and their delegates, in a date which doesn't exceed one week from the date of sending a written notice by one party to another about such meeting.

If both parties failed to amicably settle the dispute or conflict, the latter shall be settled by resorting to Egyptian Courts to decide in dispute which may arise from this Agreement.


Severability: If any part or provision of these Terms is invalid, unenforceable or in conflict with the law, that part or provision is replaced with a provision which, as far as possible, accomplishes the original purpose of that part or provision. The remainder of this Agreement will be binding on the parties.

Notices: Any notice given under these Terms by either party to the other must be in writing by email and will be deemed to have been given on transmission. Notices to CLOUDINN must be sent to or to any other email address notified by email to you by CLOUDINN. Notices to you will be sent to the email address which you provided when setting up your access to the Software.

Rights of Third Parties: A person who is not a party to these Terms has no right to benefit under or to enforce any term of these Term