A Central Platform for All Your Front Office Operations
Our robust Front Office Module is equipped with all the functionalities your hotel needs to manage all your front desk, cashiering, billing, and housekeeping operations.
All your day-to-day activities are automated and streamlined to ensure operational efficiency and control. With real-time Online Booking and Channel Manager integration, over-bookings and inventory discrepancies are worries of the past.
An insightful overview of all your reservations, room states and occupancy statistics with an integrated booking wizard.
Keep Your Staff Informed
Cloudinn’s intuitive room rack provides a complete picture of your hotel’s current state so your staff can consistently deliver outstanding service and create memorable stays for all your guests
Color-coded Room Housekeeping Status
Color-coded Reservation Status
Daily Occupancy Statistics per Room Type
Speed up Your Check-In Process
Today's travelers expect more and as you welcome them to your hotel after a long journey, it’s important to make a great first impression. Our room rack enables you to easily find reservations, make quick adjustments, automatically assign the right rooms and create a fast hassle-free check-in process
Utilize the various functionalities of Cloudinn’s reservation screen to meet the demands of each booking scenario. Be it putting the reservation on hold, upgrading rooms, or applying manual rates & discounts per each individual night, all can be done simply from one place.
Room Changes & Upgrades
Rate Adjustments per Room Night
Guest Flight Details
Sell Your Rooms, Beds and Conference Halls the Way You See Fit
We support different operational models to give you the freedom to sell your rooms, beds and conference halls on a monthly, daily or hourly basis.
Short-term and Hourly Stays
Enrich Your Guest’s Experience
Rich guest profiles will personalize your sales strategies and accommodate guests’ specific needs and preferences. With Cloudinn’s robust guest profiles, the sky’s the limit; you can up-sell customized packages to honeymooners or VIPs, assign your guests their favorite rooms according to their stay history or even make all your guests’ correspondence in their preferred languages.
Create multi-lingual guest receipts, pro-forma invoices and folios easily and swiftly. Recurrent charges are automatically posted on your guests’ bills while having the option to add, modify or adjust charges in accordance to individual billing needs and requirements.
POS Charges Billed to Reservation Account.
Posting Adjustment, Discounts and Charge Splitting.
Routing Instructions and Bill Splitting
Automatic Posting of Daily Charges
Multiple Payment Methods/Deposit Options
Redeem Loyalty Points
Window and Account Transfers
Upon reviewing guests in-house and their postings, the night auditor submits the night-turn manually or it could be configured to be done automatically at a time of your choosing. At this point daily charges are posted and reflect into the financial back-end.
Night turn posts Room Daily Charges
Expected arrivals are converted to no-shows automatically
Night Turn post all extra postings done during the day
Expected departures should either be checked out or extended.
We help you benefit from this lucrative business opportunity without the hassle that usually comes with it. You can create group bookings at the click of a button and select the number of rooms, number of people in each room as well as the room types then split them. All that can be done while also improving your guests’ experience by performing bulk check-ins and quick checkouts
Faster and Simpler Billing
We make billing for indirect bookings easier by routing respective charges of your partners’ and guests’ to their folios. Travel agencies can have a separate bill that covers the agreed upon charges while the guests’ folios will include transactions for extra services your guests use during their stay. You can also keep track of your channel commissions like those of your OTAs, travel agencies and companies
Channel Commissions (Including OTAs)
Routing Instructions (Travel Agencies and Companies)
Optimize Your Cash Flow
Accounts receivable is often a significant drain on your business’s cash. With the proper insights, you can strategize on the best time to settle outstanding collections, ask for cash upfront from new partners, offer shorter payment terms, or increase late fees.
With a good loyalty program, you can motivate your repeat guests to book stays during off-peak seasons and use additional services at your property. Loyalty points can become your ultimate up-selling tool to persuade guests to book longer stays, go on excursions and trips, or order extra meals from your restaurant
Full or Partial Payments using available points
Points Redeemed in Reservation Billing or Point of Sale Outlets
Configurable Expiry Scheme
Optional Points Expiry
Integration with Online Booking
Loyalty ID in Online Booking Widget
Configurable Teaser Message Based on Redemption Rules
Coordinate Housekeeping, Maintenance, and Front Desk
When many guests are checking out and many are waiting to check-in, things can get hectic and mistakes here can be detrimental to the guest satisfaction.
By bridging the gap between front desk and housekeeping, your staff will always know the status of each room, which rooms must be cleaned immediately, which rooms are out of order and the rooms that can be put back into service next
Color-coded Room Status on Room Rack
Out of Order Room Block Periods
Automatic Room Status Change Upon Check-out
Optimize Staff Performance
Your housekeepers can use any browser friendly device to check-off a list of tasks assigned to them for the day, and their progress is relayed back to managers in real time. It is also possible to gain insight on performance metrics needed to track efficiency such as task completion updates and minutes spent to complete each assigned task
Providing the right rates to the right markets, at the right time, is crucial to your property’s success. Rather than using a lengthy, complex process for managing your rates, we made sure to simplify, enhance and accelerate it for your convenience
Work Smarter With the Right Tools
You can effortlessly manage and update your rates simultaneously across all distribution channels and create flexible pricing strategies by utilizing channel specific rates, dynamic rates by occupancy and derived rates.
Derived Rates (Supplement/Discount)
Dynamic Rate Rules by Occupancy
Restrictions (Min/Max Length of Stay, Stop Sale...)
Cloudinn’s comprehensive and consolidated Front Office reports provide you with insight into your day to day operations, financials and profitability trends to help you make more informed decisions and plan for the future. Reports may be printed, viewed on screen or exported to formats like .pdf, .xls and .csv.